Shipping Policy
Where we ship
We currently ship within the United States only. We do not ship to international addresses at this time.
Processing time
Most items are prepared and dispatched within 1–2 business days. A small number of items are shipped from an overseas warehouse and are dispatched within 1–3 business days. Orders placed on weekends or public holidays begin processing on the next business day.
Delivery time
Delivery time depends on which warehouse an item ships from. The shipping note near the top of every product page tells you which applies to that item, so you always know before you buy.
- US-stocked items — estimated delivery 3–8 business days after dispatch. Most of our catalog ships this way.
- Imported items — estimated delivery 10–18 business days after dispatch.
These are estimates, not guarantees. Carrier delays, severe weather and peak shopping periods can add time.
Shipping rates
- Standard shipping — $8
- Free standard shipping on orders over $70
- Express shipping — $15
Your available options and the final cost are shown at checkout before you pay. Express shipping speeds up the carrier leg only — it does not change the processing time above.
Split shipments
If your order contains items from more than one warehouse, they may arrive separately and on different dates, at no extra cost to you. You will receive tracking for each shipment.
Tracking
You will receive a tracking number by email once your order is dispatched. Tracking can take 24–48 hours to begin updating after you receive it. You can also check your order status on our Track Your Order page.
Incorrect addresses
Please double-check your shipping address at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery. Redelivery shipping may be chargeable.
Lost, delayed or damaged parcels
If your order has not arrived within the estimated window, or arrives damaged, contact us and we will make it right. See our Return Policy for details on refunds and replacements.
Questions
Email elevatedambianceco@gmail.com or call (682) 583-6687, Monday to Friday, 9:00am – 5:00pm Central Time.